A business case you can change · any industry

What would better follow-through be worth?

Start with your monthly revenue and the people who would use Salesforce. Explore the cost of a phased rollout, the improvement it would need to earn its keep, and the effect on contribution profit.

Illustrative example · Replace with your own figures

1. Your business

Amounts in Jamaican dollars unless marked US$. Enter revenue excluding sales taxes, returns and discounts.

Monthly revenue · J$

Contribution margin · %After product cost and variable delivery, selling and fulfilment costs; before CRM costs.Exchange rate · J$ per US$1Editable planning rate, not a live exchange quote.

2. Who needs access?

Count each person once, under their primary role. Estimate designed for 1–25 named users. More departments require more process design, even with the same headcount.

Department / roleUsersUS$/user/mo

Total licensed users

Defaults use Salesforce Pro Suite’s U.S. list price of US$100/user/month, billed annually. Role names do not determine licence entitlement. Change rates only to match an actual supplier quote; specialised capabilities may need other products or add-ons.

How the setup estimate is built

Planning assumptions prepared for this calculator, not published Salesforce implementation fees or a binding MT quotation. A shared US$4,000 foundation covers process review, core configuration, a prepared data import, standard dashboards, testing and launch coordination. Each active role adds a workflow allowance plus user onboarding.

User allowances cover access setup, training participation and validation. The first person in a department activates its shared workflow allowance; subsequent people do not repeat that work. The ±25% range is a budgeting allowance, not a statistical confidence interval. Only CRM-side handoffs are included for merchandising and finance.

3. Scope and ongoing costs

Data preparationExtra workflow complexity

Optional MT support · US$/monthEditable allowance, not a tariff. Enter 0 to model no ongoing support contract.

Integration, quoted costs and timing

Live POS, stock, accounting or billing connections are excluded from the automatic setup estimate. Add a scoped allowance or quoted price below. Third-party fees and any Salesforce API charges must be included separately.

Extra setup / integration · US$Other recurring costs · US$/month

Use an agreed total setup priceTotal setup override · US$Replaces all automatic setup and extra setup allowances.

Months before benefits beginMonths to reach full improvementAfter the delay, benefit rises in equal monthly steps.

Prices exclude taxes, financing, internal staff time and any costs not entered. Setup is a paid professional service. A free software evaluation does not include MT’s implementation work.

4. Build the improvement scenario

Calculation method

Revenue from the quoted business being improved · %Exclude sales that this process cannot reasonably influence.

Current quote win rate · %Scenario quote win rate · %

Use comparable completed quote cohorts. Holds quote volume, average realised order value and margin constant. Extra orders must be deliverable from available stock and capacity.

3% is not an industry standard. The starting example derives it from 75% × (26% ÷ 25% − 1). Actual improvement could be zero or negative. This model does not add speculative savings from stock reduction or staff productivity.

After the full improvement is reached

Monthly contribution after recurring CRM costs

Modeled revenue change

24-month net benefit

Cost-recovery month*

Lift needed to cover ongoing costs

*First month cumulative contribution covers setup and accrued recurring costs. Later renewals can affect cash recovery. See cash needs below.

Your investment estimate

View the setup breakdown

Cash to plan for at launch

Assumes the first year’s licences are paid upfront, setup is paid at launch and support/other recurring costs are paid monthly. This is a planning convention; confirm payment terms. Charts and cost recovery spread licence expense monthly.

When does contribution cover cost?

Cumulative over 24 months · J$ millions

Extra contributionSetup + recurring costs

Month	Extra contribution	Total cost	Net benefit

Includes the chosen delay and ramp. Incremental contribution equals additional sales × contribution margin. Inventory purchases, collection timing and working-capital needs are not modeled.

What the evidence supports

Fireclay Tile · United States

A 2011 Salesforce case described a 27-person tile manufacturer with 3,000+ products. It reported 400% more new leads and twice the on-time order completion rate. The programme combined sample follow-up, custom order tools, email marketing and accounting integration.

Read the Fireclay case ↗

Reece · Australia

The trade supplier’s Salesforce case reports a 53% increase in online sales and 11% growth in new accounts. Its work included customer onboarding, branch conversations, Marketing Cloud, the internally developed maX app, integrations and staff training.

Read the Reece case ↗

Standard Bank · Africa

Salesforce’s customer story describes the bank using Financial Services Cloud to unify customer data and personalise client engagement across its markets, helping relationship teams prioritise and follow up with clients more consistently.

Read the Standard Bank story ↗

These supplier-published cases span manufacturing, trade distribution and banking, and explain useful mechanisms, not a causal return benchmark. Lead growth is not revenue growth; online sales growth is not total company growth. Different markets, company sizes, product mixes and implementation scopes limit comparability. Neither case establishes a 3% expected gain for your business. Before committing, measure current quote conversion, stock availability and contribution margin; set a target the team can support, then compare actual results with the baseline.

Salesforce U.S. pricing ↗ · Pro Suite evaluation ↗

Turn your scenario into a practical plan

MT Consulting Partners helps growing businesses improve sales operations, document and redesign processes, and put Salesforce to work. Start with the workflows and measures that matter to your business.

Connect with MT Consulting Partners ↗

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